Delivery & Returns
Everything you need to know about getting your order, and what to do if something's not right.
UK delivery
- Standard Tracked: £3.50, or free on orders of £40 or more. Delivered within 7 working days.
- Express Tracked: £7.50. Delivery in 1–2 working days. Express remains a paid option when your order qualifies for free standard delivery.
- Tracking: sent by email when available after dispatch.
Working days exclude weekends and UK bank holidays. The delivery options and exact charges for your order are confirmed at checkout.
International delivery
Available destinations, delivery methods and prices are shown at checkout. Import taxes, duties and local charges can vary by destination. Where charges are collected through checkout, they are shown before payment; where they are not collected at checkout, the carrier or local customs authority may charge the recipient separately.
USA orders
Shopping from the United States? Prices are shown in USD on the US storefront. The current tracked DDP delivery estimate is 3–7 business days; the exact parcel-weight shipping charge is confirmed before payment. Applicable US sales tax and import duties or other import charges are calculated and shown at checkout where they apply, so you can review the landed checkout total before ordering. See our USA Shipping, Taxes & Customs guide for current US checkout and customs information.
Australia orders
Shopping from Australia? Prices are shown in AUD on the dedicated Australia storefront. The current tracked Australia delivery estimate is 6–10 business days after dispatch; the exact parcel-weight shipping charge is confirmed before payment. Any Australian GST, duties or import charges collected through checkout are shown before payment. See our Australia Shipping, GST & Customs guide for current information.
Returns
UK customers: for most online purchases, you can tell us within 14 days after the day you receive your order that you want to cancel. You then normally have a further 14 days to return the goods.
Australia, USA and other non-UK customers: we accept change-of-mind return requests made within 14 days of delivery, subject to our return condition and exclusions. Any stronger mandatory rights that apply where you live are not affected.
- Email returns@originalrenegade.com with your order number to start a return.
- Please return items unworn and unused, with tags and original packaging where possible.
- Sale items retain the same statutory consumer rights as full-price items.
- Some items may be excluded from cancellation or return rights where the law allows. See our Returns & Refund Policy for details.
Refunds
Once your return arrives and is checked, we'll confirm the refund. Refunds are sent back to your original payment method; your bank or card provider may take additional time to show the payment.
Damaged or wrong items
Check your order when it arrives. If anything is defective, damaged, or not what you ordered, contact us as soon as practical with your order number and photos so we can help. This does not affect any mandatory consumer rights. If an order is confirmed lost in transit, we'll replace or refund it.
Exchanges
The fastest route is usually to return the item you have and, once the return is accepted, place a new order for what you want.
Questions
Email hello@originalrenegade.com.