In accordancce with our returns policy, you have 14 days to initiate a return, if a refund is selected we will process this within 14 days.
To quality for a return and refund, the returned item must be unused, in like new condition and not damaged. You will also need proof of proof of purchase.
To initiate a return, or if you have questions please see our returns page or contact me on [email protected]
Damaged Items
If you believe your item is damaged on arrival, please contact us ASAP to enable me to evaluate and find an appropriate resolution. You can contact and send pictures of the damaged item to [email protected]
Exemptions
Some of the items on this website cannot be returned. This inclused all personalised items. Please contact before purchase if you would like to find out more.
Exchanges
If you would like to exchange your item, please contact me within 14 days of delivery. Once I am in recipt of the returned item, in accordance with the returns policy, the new item will be posted to you.
EU 14-Day Cooling Off Period
Any items shipped to the EU are subject to this coolingg off period where you will be able to return your item, without reason, for a full refund. Please email [email protected] within 14 days of delivery and I will send you the returns form to complete. Returns must be un used, like new and not damaged.
Refunds
Once I have your item back, I will endeavour to refund your original payment method within 14 days. Please note all refunds must go back to the original payment method, without exception.
If you'd like more info on any of the above statements, please email [email protected] or WhattsApp +447418627271