Refund policy | Original Renegade

Last updated: 23 October 2026

This policy explains returns, cancellations and refunds for purchases from Original Renegade, operated by Renegade Creative Limited. Nothing here affects any mandatory consumer rights that apply to you.

UK consumer cancellation rights

For most goods bought online you can cancel without giving a reason. Tell us within 14 days after the day you receive your goods. You then have a further 14 days to send them back.

USA and other non-UK change-of-mind returns

We accept change-of-mind return requests made within 14 days of delivery, on the same condition, exclusion and return-postage terms as below. If the law where you live gives you stronger or longer rights, those rights apply.

Australian customers: the consumer guarantees under the Australian Consumer Law apply when an overseas business sells directly to consumers in Australia and cannot be excluded by this policy. Depending on the problem, a faulty, unsafe, incorrectly supplied or misdescribed product may entitle you to a repair, replacement, refund or other remedy.

EU customers

If we sell to consumers in the European Union, you may withdraw from the contract within 14 days after the day you, or a third party you name other than the carrier, receive the goods, and you then have 14 days to return them. EU consumers also have a minimum two-year legal guarantee of conformity, and national law can give stronger rights.

How to start a return

Email returns@originalrenegade.com with your order number before sending anything back. A clear statement sent before the deadline is enough; you do not need to use a particular form.

Return condition

You may handle and inspect an item as you reasonably would in a shop. Please send items back unworn and unwashed, with tags and packaging where possible. If an item has been handled beyond what is needed to establish its nature, characteristics and functioning, and its value has been reduced as a result, we may make a deduction where the law permits.

Return postage

For change-of-mind returns you pay the cost of returning the goods unless we agree otherwise. The goods are your responsibility until they reach us, so please use a tracked service and keep proof of postage. If an item is faulty, damaged, incorrect or not as described, contact us first and we will arrange the return at our cost.

Refunds

We refund to your original payment method, normally within 14 days of receiving the goods back, or of receiving proof that you sent them, if that is earlier. Where the law requires, we also refund the cost of our least expensive standard delivery option. If you chose a more expensive service such as Express, the extra above standard delivery is not refunded for a change-of-mind return. Your bank or card provider may take a few extra days to show the payment.

Faulty, damaged, incorrect or misdescribed items

Contact hello@originalrenegade.com as soon as you can with your order number and photos. These rights are separate from change-of-mind rights. Depending on the circumstances and the law, you may be entitled to a refund, repair, replacement or price reduction. If a parcel is confirmed lost in transit, we will replace it or refund you.

Exceptions

Where the law allows, some goods can be excluded from change-of-mind returns, such as goods made to your specification or clearly personalised, and sealed goods unsealed after delivery where a hygiene exception applies. Gift cards are not refundable for change of mind unless the law requires it. Sale and discounted items have the same statutory rights as full-price items.