Refund policy
Last updated: 7 August 2026
This policy explains returns, cancellations and refunds for purchases from Original Renegade.
Nothing in this policy affects your statutory consumer rights.
CHANGING YOUR MIND ABOUT AN ONLINE PURCHASE
For most goods bought online, you have the right to cancel your purchase without giving a reason.
You must tell us that you wish to cancel within 14 days of receiving your goods.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
To start a return, contact:
returns@originalrenegade.com
or
hello@originalrenegade.com
Please contact us before sending your return.
RETURN CONDITION
You may handle and inspect an item in the same way that you reasonably would in a shop.
If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, and its value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.
RETURN POSTAGE
For change-of-mind returns, you are responsible for the cost of returning the goods unless we agree otherwise.
The goods remain your responsibility until they reach us, so we recommend using an appropriate postal service and keeping proof of postage.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can arrange an appropriate solution.
REFUNDS
Where your statutory cancellation right applies, we will refund eligible payments to your original payment method.
We will normally issue the refund within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you sent them back if that is earlier.
Where required by law, we will also refund the cost of our least expensive standard delivery option.
If you chose a more expensive delivery service, such as Express UK Delivery, we are not required to refund the additional amount above the standard delivery cost for a change-of-mind cancellation.
FAULTY, DAMAGED OR INCORRECT ITEMS
If an item is faulty, damaged, not as described or you receive the wrong item, please contact us as soon as reasonably possible at:
hello@originalrenegade.com
Your legal rights relating to faulty or misdescribed goods are separate from your change-of-mind rights.
Depending on the circumstances, you may be entitled to a refund, repair or replacement.
EXCEPTIONS
Some goods can be excluded from change-of-mind cancellation rights where the law permits.
Examples can include:
• goods made to your specification or clearly personalised
• certain sealed goods where the seal has been broken and a legal hygiene or health-protection exception applies
Gift cards are not returnable for change of mind except where required by law.
Sale and discounted products have the same statutory consumer rights as full-price products.
EXCHANGES
If you need a different size or product, contact us and we will advise on the available options.
Where a direct exchange is not practical, the simplest method may be to return the original item and place a new order.
RETURN ADDRESS
Renegade Creative Ltd
52 Clayhall Road
Droitwich Spa
Droitwich
WR9 7RU
United Kingdom
For return questions:
returns@originalrenegade.com
For general enquiries:
hello@originalrenegade.com