Delivery & Returns

Everything you need to know about getting your order, and what to do if something's not right.

UK delivery

Standard Tracked: £3.50, or free on orders of £40 or more. Delivered within 7 working days.
Express Tracked: £7.50. Delivery in 1–2 working days. Express remains a paid option when your order qualifies for free standard delivery.
Tracking: sent by email when available after dispatch.

Working days exclude weekends and UK bank holidays. The delivery options and exact charges for your order are confirmed at checkout.

International delivery

Available destinations, delivery methods and prices are shown at checkout. The United States and Canada use prepaid-duty services. Australia uses Royal Mail International Tracked for parcels up to 2kg and a tracked courier for heavier orders. Where a tax, duty or local charge is not collected through checkout or prepaid through the selected shipping service, the carrier or local customs authority may charge the recipient separately.

USA orders

US shoppers see USD pricing on the American storefront. Parcels up to 2kg use Royal Mail International Tracked PDDP; heavier parcels use a tracked DDP-capable courier service. Royal Mail currently gives a 5–7 working day delivery aim after dispatch for the tracked service. The live USD delivery charge is shown before payment. PDDP/DDP means applicable import duties are prepaid through the shipment rather than requested from the recipient on delivery. See our USA Shipping, Taxes & Customs guide.

Australia orders

Australian shoppers see AUD pricing on the Australia storefront. Parcels up to 2kg use Royal Mail International Tracked; heavier orders use a tracked courier service. We currently quote 6–10 business days after dispatch for the standard tracked service. Australia is not a Royal Mail PDDP destination, so charges not collected at checkout can still be payable on import. See our Australia Shipping, GST & Customs guide.

Canada orders

Canadian orders use tracked DDP delivery with parcel-weight bands, plus a separate Express DDP option. The live CAD delivery charge is shown at checkout. DDP means applicable import duties handled through the shipment are prepaid rather than collected from the recipient on delivery. See our Canada Shipping, Taxes & Customs guide.

Returns

UK customers: for most online purchases, you can tell us within 14 days after the day you receive your order that you want to cancel. You then normally have a further 14 days to return the goods.

Australia, Canada, USA and other non-UK customers: we accept change-of-mind return requests made within 14 days of delivery, subject to our return condition and exclusions. Any stronger mandatory rights that apply where you live are not affected.

Email returns@originalrenegade.com with your order number to start a return.
Please return items unworn and unused, with tags and original packaging where possible.
Sale items retain the same statutory consumer rights as full-price items.
Some items may be excluded from cancellation or return rights where the law allows. See our Returns & Refund Policy for details.

Refunds

Once your return arrives and is checked, we'll confirm the refund. Refunds are sent back to your original payment method; your bank or card provider may take additional time to show the payment.

Damaged or wrong items

Check your order when it arrives. If anything is defective, damaged, or not what you ordered, contact us as soon as practical with your order number and photos so we can help. This does not affect any mandatory consumer rights. If an order is confirmed lost in transit, we'll replace or refund it.